[NB: there is a 5 second pause at the start of the video which we cannot fix.]
This is the full interview of new CEO, Benny Higgins of Kyckr - Irish born, Australian listed - regtech firm.
Prior to joining as Chairman of Kyckr, Benny Higgins was the CEO of Tesco Bank.
It is great to see a former Bank CEO take up the Chairmanship of a regtech company.
In a wide ranging interview Benny discusses Kyckr's regtech business model and value proposition, how it sources data from primary sources and its process of refreshing the data, executing a supermarket values business model into a financial services banking business, the move of tech companies into financial services, recent international data privacy issues, regulators paying increasing attention to prudential and conduct of business regulations and more.
I quite like his comment at around 8m 10secs when Benny, discussing that you need to earn trust and that it is not bestowed on you, says "You can't talk your way out of issues or problems, you can only behave your way out". Other comments in the interview which are interesting are -
Those quotes will go into the training repertoire for boards of directors!
Note: Peter Oakes, founder of Fintech Ireland, is on the advisory committee of Kyckr. He has purchased shares in Kyckr at arms length at market price on the ASX. [disclosure and all that!]
Thanks to Scott Heyes, banker and fintech enthusiast in Australia, for letting us know of the video.
This is the full interview of new CEO, Benny Higgins of Kyckr - Irish born, Australian listed - regtech firm.
Prior to joining as Chairman of Kyckr, Benny Higgins was the CEO of Tesco Bank.
It is great to see a former Bank CEO take up the Chairmanship of a regtech company.
In a wide ranging interview Benny discusses Kyckr's regtech business model and value proposition, how it sources data from primary sources and its process of refreshing the data, executing a supermarket values business model into a financial services banking business, the move of tech companies into financial services, recent international data privacy issues, regulators paying increasing attention to prudential and conduct of business regulations and more.
I quite like his comment at around 8m 10secs when Benny, discussing that you need to earn trust and that it is not bestowed on you, says "You can't talk your way out of issues or problems, you can only behave your way out". Other comments in the interview which are interesting are -
- "If an organisation wants to treat customers better than they are being treated, there is an opportunity to do so".
- "I sometimes hear bankers talk about 'well our customer satisfaction is good or our customer complaints are low' - these are no refuge if your conduct isn't right".
Those quotes will go into the training repertoire for boards of directors!
Note: Peter Oakes, founder of Fintech Ireland, is on the advisory committee of Kyckr. He has purchased shares in Kyckr at arms length at market price on the ASX. [disclosure and all that!]
Thanks to Scott Heyes, banker and fintech enthusiast in Australia, for letting us know of the video.